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Shipping & Return Policy – Tretino.com

At Tretino.com, we’re committed to ensuring that your skincare and wellness essentials reach you smoothly and safely. Here’s everything you need to know about our shipping and return practices:

Shipping Information

  1. Smooth Handling of International Deliveries
    We manage all dispatch and clearance formalities from our side in India.
    If any local procedures or charges arise at the destination country, the receiver may be responsible for clearance or local duties, as per that country’s import rules.
  2. Estimated Delivery Timelines
    Delivery time can vary depending on airline availability and routing.
    We always provide an estimated timeline based on previous deliveries to your region, so you have a clear idea of what to expect.
  3. Secure & Discreet Packaging
    For your privacy and hassle-free delivery, we use neutral labeling on parcels.
    Product details or sensitive terms are not mentioned externally to avoid any delivery disruptions.
  4. Fast Dispatch & Live Tracking
    Once your order is confirmed, it is shipped on the same business day, and tracking details are shared with you instantly so you can follow its journey in real-time.
  5. Tracking Support
    If there’s no movement on your tracking for 2–3 business days, feel free to contact us.
    We’ll help you connect with the local delivery point or postal office to assist in final delivery.
  6. Privacy Protection
    Your privacy is a top priority. All personal information shared with us is kept strictly confidential and is never disclosed to any third party.

 

Return & Resolution Policy

Due to the sensitive nature of the products we offer, returns are not accepted once an order has been processed and shipped.
However, if your package arrives with a concern — such as an incorrect or damaged item — we’re here to help. Simply contact us within 48 hours of receiving your order, and we’ll do our best to resolve the issue quickly and fairly.

 

Need Assistance?

We’re always here to help.
Contact us via email at support@tretino.com or through WhatsApp for friendly and prompt assistance.

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