🛠️ We’re Here to Help!
At Tretino.com, your satisfaction and trust matter to us.
If you’ve experienced an issue with your order, delivery, product, or website, we’re here to make things right – quickly and professionally.
Whether it’s a damaged parcel, delayed shipment, missing item, or quality concern, use this page to report your concern and our team will respond within 24–48 business hours.
📌 What You Can Report:
- 📦 Delayed or lost shipment
- 🧴 Damaged or leaked product
- ❌ Wrong item received
- 💊 Quality or packaging concerns
- 🔐 Privacy or data issue
- 💬 Customer service experience
- 🧾 Billing or payment issue
📝 Submit a Complaint or Report
Please include as many details as possible to help us serve you better:
- 🔹 Your Name
- 🔹 Email Address (used at checkout)
- 🔹 Order ID / Invoice Number
- 🔹 Date of Purchase
- 🔹 Issue Type
✅ What Happens Next?
- Our support team will review your complaint within 24 hours.
- We may reach out for clarification or more details.
- If eligible, we’ll offer a resolution or replacement as per our shipping and product policy.
- We’ll follow up to ensure you’re fully satisfied with the outcome.
🔒 Your Privacy Matters: All your personal information is kept strictly confidential and used only to resolve your complaint.